If you reside in the European Economic Area (“EEA”) or the UK, the Data Protection Notice (GDPR) applies instead.
The purpose of this document (“Data Protection Policy”) is to inform you of how City Inn Limited manages "Personal Data". Please read this policy to understand the purposes for which we collect, use, and disclose your information.
By interacting with us, submitting information, or signing up for any products and services offered by us (“Products and Services”), you agree and consent to City Inn Limited (including its related entities, representatives, and agents) collecting, using, and sharing your Personal Data in the manner set forth below.
1. Personal Data
1.1 In this policy, “Personal Data” refers to any information, whether true or not, about an individual who can be identified from that data or from that data combined with other information we possess.
1.2 Examples include your name, National ID (NID), Passport number, telephone number, mailing address, email address, and any other information provided in forms or through your interactions with our hotel.
2. Collection of Personal Data
2.1 We collect Personal Data in the following ways:
When you submit registration forms (check-in cards) or application forms for our hospitality services.
When you interact with our staff via telephone (which may be recorded), email, or face-to-face meetings.
When you use our Wi-Fi services, website, or mobile applications.
When your images are captured by CCTV cameras while you are within our premises for security purposes.
When you submit an employment application or resume.
2.2 If you provide us with Personal Data relating to a third party (e.g., spouse or children), you represent that you have obtained their consent to provide that data to us.
3. Purposes for Collection, Use, and Disclosure
3.1 City Inn Limited collects and uses your data for the following purposes:
Transactions: Processing room bookings, restaurant reservations, and event hall rentals.
Customer Support: Responding to queries, feedback, and complaints.
Security: Managing the safety of our premises through CCTV surveillance and security checks.
Legal: Complying with applicable rules and laws of Bangladesh (e.g., police reporting requirements for hotel guests).
Marketing: (Subject to your consent) Sending promotions, loyalty program updates, and holiday specials.
3.2 If you are a candidate for employment, we use your data for background screening, conducting interviews, and assessing suitability.
4. Disclosure of Personal Data
4.1 City Inn Limited will take commercially reasonable steps to protect your data. Your Personal Data may be disclosed to:
Law Enforcement: Relevant government ministries or law enforcement agencies in Bangladesh to comply with mandatory guest reporting laws.
Service Providers: Third parties providing IT, payment processing, billing, or security services.
Professional Advisers: Our auditors, consultants, and lawyers.
Banks: External banks and credit card companies for payment processing.
5. Use of Cookies and Digital Tracking
5.1 Our website uses "cookies" to recognize return visitors and improve user experience.
5.2 You may choose to disable cookies via your browser settings; however, this may prevent you from using certain parts of our website or online booking engine.
6. Data Security
6.1 We take reasonable efforts to protect Personal Data in our possession by making security arrangements to prevent unauthorized access or disclosure.
6.2 User Responsibility: You are responsible for keeping any usernames or passwords related to City Inn digital services confidential. We are not liable for damages resulting from security breaches caused by unauthorized use of your credentials.
7. Data Retention
7.1 Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by the laws of Bangladesh (e.g., financial record-keeping or security regulations).
8. Access, Correction, and Withdrawal of Consent
9.1 If you wish to:
Ask questions regarding your Personal Data;
Withdraw your consent for marketing communications;
Access or correct your Personal Data records;
You can contact our Data Protection Liaison via:
Call: [Insert Hotel Phone Number]
Email: [Insert Hotel Privacy/Support Email]
Address: City Inn Limited, B-1, Mujgunni Main Road, Boyra, Khulna-9000, Bangladesh.
9. Links to Third-Party Websites
10.1 Our website may contain links to third-party sites (e.g., travel booking portals). We are not responsible for the privacy practices of these external websites. We encourage you to read their policies before providing any personal information.
Last Updated: March 2026
